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Telehealth appointments

Book your telehealth appointment online today

Telehealth appointments for just $49 with an Australian registered online doctor or nurse practitioner.

Consultations available from 8 am – 8 pm (AEDT), seven days a week, from anywhere in Australia.

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What is telehealth?

Explore treatment options

Whether managing mild illnesses, such as colds and flu, or minor ailments, such as UTIs and acne, booking a telehealth appointment is easy.

Simply use your smartphone to book a convenient time for your online doctor to call. Our medical team adheres to strict patient confidentiality standards, ensuring your health is in good hands.

Just 3 simple steps to treatment

Answer some simple questions online, anytime.

Answer some simple questions online, anytime.

Consult with an Aussie-based medical team

For review and discussion of treatment options, if required.

Treatments are delivered to your door

Fast and discreet delivery.
Overlay text: 'Look After You'

Backed by our team of medical experts

With a focus on quality healthcare, we connect you with leading Australian based doctors and nurse practitioners for around-the-clock support at every stage of your health journey.

From your first consultation through to diagnosis and medical prescription, our team of trusted medical experts offers personalised treatment delivered with trust, empathy, and respect.

 

Meet our medical team

Youly Team Member: Brittany Coonan

Brittany, Pharmacist

“I love being able to work closely with my team and to be able to liaise with other health professionals to ensure the best outcome for the patient. I have a special interest in Women’s Health and fertility. When I’m not at work, you’ll find me at the gym or on a scenic walk.”
Youly Team Member: Margaret Vo

Margaret, GP

Margaret graduated from the University of Melbourne in 2009 and gained experience from a diverse range of health settings, including public hospitals, community health centres, refugee health centres and private general practice.

“I am committed to providing excellent health care to all patients. I am an enthusiastic practitioner who is embracing the challenges of general practice and have developed expertise in areas of womens health, mental health, chronic disease, mens health and obesity management.”

Youly Team Member: Eleanor Crighton

Eleanor, NP

“I love being a Nurse Practitioner and Midwife.”

Eleanor is experienced in primary health care, including diabetes, weight management, and women’s health, and holds a master’s degree in Midwifery. Eleanor has worked in various roles across Australia, practicing to the full scope of her expertise in primary health care.

FAQs about telehealth

An online doctor’s appointment, also known as a telehealth consultation or virtual doctor visit, is a modern healthcare service used across Australia. It allows patients to consult with online doctors via phone. Telehealth appointments are especially beneficial for Australians seeking general medical advice without visiting a clinic in person. Online doctor appointments are ideal for non-urgent healthcare needs, including prescription renewals, medical certificates, and referrals for blood tests and medical imaging.

Youly offers a range of telehealth services, including telehealth appointments, online prescriptions, medical certificates, and referrals for blood tests and medical imaging. Youly provides convenient and accessible healthcare for adults 18 and over in Australia. This age requirement ensures all users can responsibly manage their health needs online.

A standard telehealth GP consultation costs $49 regardless of how long it takes and what prescriptions, medical certificates, or referrals you need. It’s important to note that telehealth consultations are not eligible for Medicare rebates and we cannot bulk bill telehealth. This fixed price ensures transparent and upfront costs for accessing healthcare services from the comfort of your home.

Bulk bill telehealth appointments are typically only available for doctors or practices you have visited in person during the last 12 months. This means the cost of an online doctor’s appointment ($49) is not covered under Medicare’s bulk billing and must be paid directly by the patient.

The wait time for a call can vary depending on whether you choose to schedule an appointment or join the queue. Generally, telehealth appointments are available on the same day, and patients in the queue can expect a call within a few hours (often under 15 minutes). However, wait times depend on specific circumstances and demand at that time.

You will receive an SMS prior to your appointment to alert you. If you still miss the call, your clinician will retry. If they don’t reach you after a second try, we will invite you to rebook or join the queue again (at no extra cost).

During telehealth appointments, prescribing medications is entirely up to the doctor’s judgement based on what’s best for you. However, our online doctors cannot prescribe certain medications, specifically those classified as Schedule 8, restricted, controlled or streamlined authority medications. This limitation ensures patient safety and adherence to medical guidelines.

To receive your blood test results, your clinician will schedule a follow-up telehealth doctor’s appointment for you. When you receive the notification of this appointment, simply book your preferred time, and your clinician will explain your results.

You must have an Individual Health Identifier (IHI) to consult with a telehealth doctor and for us to issue eScripts. In some cases, we can retrieve your IHI from the information provided during sign-up. In most other cases, we can obtain it from your Medicare or DVA card.

If you don’t have a Medicare or DVA card or prefer not to share that information, you can verify your identity using our Digital ID process – a secure online service from Australia Post that requires details from your ID documents. Please note that if you opt for Digital ID verification, we won’t be able to issue eScripts.

Whether looking for a telehealth appointment in Queensland (QLD), New South Wales (NSW), Victoria, or Western Australia, our medical team provides telehealth to individuals in all Australian states and territories.

To request an online medical certificate for 1-3 days, simply request one here . For longer durations, schedule a telehealth consultation and inform your online doctor or nurse practitioner about your need for a telehealth medical certificate.